What are we doing to ourselves?
Posted: Sun Mar 29, 2009 12:29 am
I've really been riding the emotional roller coaster the past several days. Wednesday through Friday, I was at rock bottom, wondering how I was going to survive if I got fired (which is still a possibility); now things are looking better. All of it has gotten me really thinking about where we are as a nation and where we are going.
My boss decided to quit just before Christmas, because he was so upset about the direction our company was taking. We run a small compliance function (well, small in terms of people but very significant in terms of financial impact). Six years ago, we brought in a new CEO, who decided to change the corporate culture (warning, ladies - if any of you work in corporations and hear a new CEO use this phrase, polish up the ol' resume, because it isn't going to be pretty). Within a couple of years, hundreds of people had been sent packing, and vasy stores of institutional knowledge were lost.
Every time we thought the cuts were done, there were more cuts. Our little department managed to avoid the hatchet for quite some time, but last year, with yet another new CEO (who decided he had to be "tougher" than his predecessor) and a weak CFO, we finally came under the knife, losing 25% of our people. We made our case, explaining how ours is an area you really can't take chances with (those penalties, fines and interest can really mount up in a hurry), but it was to no avail.
Then they hit upon a new idea - outsourcing. We were going to outsource all the menial jobs to India, cut costs, and save all the juicy jobs for ourselves. Well, between the elevated risk (due to the cuts) for which we knew there would be no allowances made in the event of a mistake, the threat of outsourcing work we know can't be done overseas, and the added tidbit of deciding that no one was getting a raise this year, my boss decided that it was time to retire, and he did.
We heard all about how senior management was flabbergasted by this, how my boss had succeeded in "sending a message". So, on the off chance it might be true, I offered to take his place if they would allow me to replace him with a staff person so we could get the work done. "Of course," they said.
My first inkling of trouble was a month ago when I found out we weren't getting the new person. Then a problem came to light of certain missed filings from last year (these happened because we were shorthanded, and I was doing staff work instead of monitoring workloads, which fell to my boss). I was forthcoming about these to my new boss (my old boss' boss), and was somewhat concerned when he seemed to go into a panic (I should note that he came to his position without any meaningful job description being developed for him, and has been doing pretty much whatever he pleased for the past year or so; he also has no experience in the work we do; this doesn't prevent him from making about 3x what I make). Lacking appropriate experience, he began to panic.
That panic led to him having me investigated by our Internal Audit department. I have already documented how the staffing cuts left us shorthanded, resulting in filings to be missed. I've also proposed several changes to reduce the chances of similar occurrences in the future (many of which I had already begun to work on anyway). I found out about the investigation by accident, and when I confronted him on it, he did a very good imitation of Ralph Kramden - homina homina homina. Clearly, I can't trust him as far as I can throw him.
As soon as I learned of this, I called the recruiter who placed me at this company more than a decade ago and told her I had decided to get out. She was very sympathetic, and had heard some bad things about what was going on in our management. She told me that, although the job market is bad, there are opportunities for someone in my field and with my level of experience. I sent her my upated resume Wednesday night, and then on Thursday sent one to another recruiter I know.
On Friday, I tried to eat lunch but could hardly get it down. I went out for a walk (nice day, I seemed to notice) and wound up at a church a few blocks from our building - I go there periodically. I gave The Big Guy a piece of my mind, then went back to the office. In the lobby I ran into someone I know from a mid-sized accounting firm, and I told him that I had decided to leave my company. His eyes lit up and he asked me if I'd consider joining his firm. Just like that! I told him I'd certainly consider it, and he urged me to send him my resume. Friday night, I did.
I went upstairs and called another acquaintance, this one with a Big 4 accounting firm, and he urged me to send him my resume as well. He said I should consider an accouning firm or law firm if I didn't want to stay on the company side of things, but he also said he'd let any recruiters he spoke with know that I was looking.
This afternoon, I went on Career Builder and Monster.com and started looking at some jobs, finding a few that I might not fit perfectly, but could fill the bill. I sent applications for three, including my resume, and then turned off the PC and went out to dinner with my family. When we got home a couple of hours later, I checked my e-mail to see if I'd gotten confirmation on an order my wife placed earlier today, and instead found enthusiastic responses from two of the submissions of earlier today, both of whom want to talk to me first thing Monday. And for the first time I thought, even if they fire me this week, I'm probably going to be fine. I've got marketable experience. And tonight, for the first time in several days, I'm going to sleep well.
But before I do, I have to get something off my chest. If you read the editorial page of the Wall Street Journal too much, you get the idea that the only hope for this country is to allow business to operate however they like with complete impugnity. But lets take a look at my company as a case study.
When the real changes started talking place several years ago, executive compensation shot through the roof, while all across the organization, jobs were revalued and compensation levels lowered. One of my staff got a promotion, and the salary range of her new position was lower than that of her old position the year before! Using the financial crisis as an excuse, there were no raises this year for anyone making over $50,000, but there were plenty of bonuses (the accrual for the senior executive compensation pool, which we see at the end of the year, was something like 33% higher, while the general comp accrual was lower).
Intense pressure is being brought on us to outsource, and every time we lose someone (whether they leave voluntarily or are pushed out) we are barred from replacing them, so that pretty soon we will have no choice but to outsource. And the only options we are allowed to look at are offshore ones. The rationalization is that only menial tasks are to be outsourced, that we will continue to strategize and manage. Only, no one is thinking about what happens when the current strategizers and managers are gone - who will run these companies, then? See you in Mumbai!
For all the talk about the damage done by the Political class - and it has been substantial, especially those geniuses named Dodd and Frank - it's nothing compared to what the Business class has done to us. We have returned to those halcyon days of the late 1800s, and the ethic of "if you don't come in on Sunday, don't bother coming in on Monday". When I told my new boss that one of the reasons my old boss quit was that it killed him to tell people who had worked their socks off that there would be no raises, his response was that they should be grateful they have jobs. I guess I should be glad he didn't give a speech on the dignity of labor, because I'd have been ill.
I'm going to get out. I may get to go voluntarily, but even if I don't, I think I'll be all right. But my #2 is already getting nervous, knowing that the bulls eye could be on his back before you know it. And I'm guessing that at the same time I was submitting my resumes, he was polishing up his. And before I leave I plan to tell my whole department to do the same.
I used to love the old series, "Upstairs, Downstairs". In one episode, in the second season, Richard gives his chauffeur money to open his own business and marry one of the maids whom he (the chauffeur) has gotten pregnant. When the chauffeur asks him why he is doing it, Richard says, "When you take servants into your house, you take on a moral obligation to look out for their welfare." I've always thought that was equally true of a manager in business and her staff.
For the record, my department's record has been exemplary since I took over in December. We have missed no filings, gotten through three peak filing events and had all our year-end work verified on audit without comment. I was supposed to take the department to lunch this week, but couldn't because I thought I was about to be fired. I look at that, and I can only shake my head. We should be better than this, and until we are, this country is in very, very deep trouble.
Sorry for the rant girls. But I just had to.
My boss decided to quit just before Christmas, because he was so upset about the direction our company was taking. We run a small compliance function (well, small in terms of people but very significant in terms of financial impact). Six years ago, we brought in a new CEO, who decided to change the corporate culture (warning, ladies - if any of you work in corporations and hear a new CEO use this phrase, polish up the ol' resume, because it isn't going to be pretty). Within a couple of years, hundreds of people had been sent packing, and vasy stores of institutional knowledge were lost.
Every time we thought the cuts were done, there were more cuts. Our little department managed to avoid the hatchet for quite some time, but last year, with yet another new CEO (who decided he had to be "tougher" than his predecessor) and a weak CFO, we finally came under the knife, losing 25% of our people. We made our case, explaining how ours is an area you really can't take chances with (those penalties, fines and interest can really mount up in a hurry), but it was to no avail.
Then they hit upon a new idea - outsourcing. We were going to outsource all the menial jobs to India, cut costs, and save all the juicy jobs for ourselves. Well, between the elevated risk (due to the cuts) for which we knew there would be no allowances made in the event of a mistake, the threat of outsourcing work we know can't be done overseas, and the added tidbit of deciding that no one was getting a raise this year, my boss decided that it was time to retire, and he did.
We heard all about how senior management was flabbergasted by this, how my boss had succeeded in "sending a message". So, on the off chance it might be true, I offered to take his place if they would allow me to replace him with a staff person so we could get the work done. "Of course," they said.
My first inkling of trouble was a month ago when I found out we weren't getting the new person. Then a problem came to light of certain missed filings from last year (these happened because we were shorthanded, and I was doing staff work instead of monitoring workloads, which fell to my boss). I was forthcoming about these to my new boss (my old boss' boss), and was somewhat concerned when he seemed to go into a panic (I should note that he came to his position without any meaningful job description being developed for him, and has been doing pretty much whatever he pleased for the past year or so; he also has no experience in the work we do; this doesn't prevent him from making about 3x what I make). Lacking appropriate experience, he began to panic.
That panic led to him having me investigated by our Internal Audit department. I have already documented how the staffing cuts left us shorthanded, resulting in filings to be missed. I've also proposed several changes to reduce the chances of similar occurrences in the future (many of which I had already begun to work on anyway). I found out about the investigation by accident, and when I confronted him on it, he did a very good imitation of Ralph Kramden - homina homina homina. Clearly, I can't trust him as far as I can throw him.
As soon as I learned of this, I called the recruiter who placed me at this company more than a decade ago and told her I had decided to get out. She was very sympathetic, and had heard some bad things about what was going on in our management. She told me that, although the job market is bad, there are opportunities for someone in my field and with my level of experience. I sent her my upated resume Wednesday night, and then on Thursday sent one to another recruiter I know.
On Friday, I tried to eat lunch but could hardly get it down. I went out for a walk (nice day, I seemed to notice) and wound up at a church a few blocks from our building - I go there periodically. I gave The Big Guy a piece of my mind, then went back to the office. In the lobby I ran into someone I know from a mid-sized accounting firm, and I told him that I had decided to leave my company. His eyes lit up and he asked me if I'd consider joining his firm. Just like that! I told him I'd certainly consider it, and he urged me to send him my resume. Friday night, I did.
I went upstairs and called another acquaintance, this one with a Big 4 accounting firm, and he urged me to send him my resume as well. He said I should consider an accouning firm or law firm if I didn't want to stay on the company side of things, but he also said he'd let any recruiters he spoke with know that I was looking.
This afternoon, I went on Career Builder and Monster.com and started looking at some jobs, finding a few that I might not fit perfectly, but could fill the bill. I sent applications for three, including my resume, and then turned off the PC and went out to dinner with my family. When we got home a couple of hours later, I checked my e-mail to see if I'd gotten confirmation on an order my wife placed earlier today, and instead found enthusiastic responses from two of the submissions of earlier today, both of whom want to talk to me first thing Monday. And for the first time I thought, even if they fire me this week, I'm probably going to be fine. I've got marketable experience. And tonight, for the first time in several days, I'm going to sleep well.
But before I do, I have to get something off my chest. If you read the editorial page of the Wall Street Journal too much, you get the idea that the only hope for this country is to allow business to operate however they like with complete impugnity. But lets take a look at my company as a case study.
When the real changes started talking place several years ago, executive compensation shot through the roof, while all across the organization, jobs were revalued and compensation levels lowered. One of my staff got a promotion, and the salary range of her new position was lower than that of her old position the year before! Using the financial crisis as an excuse, there were no raises this year for anyone making over $50,000, but there were plenty of bonuses (the accrual for the senior executive compensation pool, which we see at the end of the year, was something like 33% higher, while the general comp accrual was lower).
Intense pressure is being brought on us to outsource, and every time we lose someone (whether they leave voluntarily or are pushed out) we are barred from replacing them, so that pretty soon we will have no choice but to outsource. And the only options we are allowed to look at are offshore ones. The rationalization is that only menial tasks are to be outsourced, that we will continue to strategize and manage. Only, no one is thinking about what happens when the current strategizers and managers are gone - who will run these companies, then? See you in Mumbai!
For all the talk about the damage done by the Political class - and it has been substantial, especially those geniuses named Dodd and Frank - it's nothing compared to what the Business class has done to us. We have returned to those halcyon days of the late 1800s, and the ethic of "if you don't come in on Sunday, don't bother coming in on Monday". When I told my new boss that one of the reasons my old boss quit was that it killed him to tell people who had worked their socks off that there would be no raises, his response was that they should be grateful they have jobs. I guess I should be glad he didn't give a speech on the dignity of labor, because I'd have been ill.
I'm going to get out. I may get to go voluntarily, but even if I don't, I think I'll be all right. But my #2 is already getting nervous, knowing that the bulls eye could be on his back before you know it. And I'm guessing that at the same time I was submitting my resumes, he was polishing up his. And before I leave I plan to tell my whole department to do the same.
I used to love the old series, "Upstairs, Downstairs". In one episode, in the second season, Richard gives his chauffeur money to open his own business and marry one of the maids whom he (the chauffeur) has gotten pregnant. When the chauffeur asks him why he is doing it, Richard says, "When you take servants into your house, you take on a moral obligation to look out for their welfare." I've always thought that was equally true of a manager in business and her staff.
For the record, my department's record has been exemplary since I took over in December. We have missed no filings, gotten through three peak filing events and had all our year-end work verified on audit without comment. I was supposed to take the department to lunch this week, but couldn't because I thought I was about to be fired. I look at that, and I can only shake my head. We should be better than this, and until we are, this country is in very, very deep trouble.
Sorry for the rant girls. But I just had to.